Service level agreement (SLA)
Scope
| Service | Covered |
|---|---|
| panelze.com & license API | Yes |
| Your VPS-installed panel | Your infrastructure |
Availability target
99.5% monthly uptime excluding scheduled maintenance (typically Sunday 02:00–06:00 UTC+3 with 24h notice).
Support
destek@panelze.com — first response within 24 business hours; critical hub security issues prioritized.
Credits
Service credits only if explicitly stated in a signed enterprise agreement.
Last updated: 2026-06-25